Claims Process

Simple, fast, and transparent claims process. Get your claim settled quickly with our 24/7 support and streamlined procedures.

File New Claim

Submit a new travel insurance claim with our simple online form.

Track Claim Status

Check the real-time status of your existing insurance claim.

Get Support

Need help? Our 24/7 claims support team is here to assist you.

How to File a Claim

Follow these simple steps to file your travel insurance claim quickly and efficiently

1

Report the Incident

Contact us immediately when an incident occurs during your travel. Call our 24/7 emergency helpline or use our mobile app to report.

  • Call within 48 hours of incident
  • Provide policy number and details
  • Get claim reference number
Report Incident
2

Collect Documentation

Gather all necessary documents related to your claim. This includes medical reports, receipts, police reports, and any other relevant paperwork.

  • Medical certificates and bills
  • Original receipts and invoices
  • Police reports (if applicable)
Collect Documents
3

Submit Your Claim

Fill out the claim form completely and submit it along with all supporting documents through our online portal or mobile app.

  • Complete claim form accurately
  • Upload all documents
  • Review before submission
Submit Claim
4

Get Your Settlement

Once your claim is processed and approved, we'll settle the payment directly to your bank account within 7-15 working days.

  • Fast processing within 15 days
  • Direct bank transfer
  • SMS and email notifications
Get Settlement

Documents Required

Ensure faster claim processing by submitting all required documents

Medical Claims

  • Medical certificate from attending doctor
  • Original medical bills and receipts
  • Diagnostic test reports
  • Hospital discharge summary
  • Pharmacy bills for medicines

Trip Cancellation

  • Original travel bookings/tickets
  • Medical certificate (if medical reason)
  • Cancellation charges receipt
  • Reason for cancellation proof
  • Tour operator cancellation policy

Baggage Claims

  • Property Irregularity Report (PIR)
  • List of lost/damaged items with values
  • Purchase receipts of items
  • Photos of damaged baggage
  • Airline acknowledgment letter

Track Your Claim

Enter your claim reference number to check the current status

Claim Status Timeline

Claim Received

Your claim has been successfully submitted and assigned reference number.

2024-01-15 10:30 AM

Documents Verified

All submitted documents have been reviewed and verified.

2024-01-16 02:15 PM

Under Review

Claim is currently being processed by our assessment team.

In Progress

Payment Processed

Settlement amount will be transferred to your account.

Pending

Emergency Claim Support

Need immediate assistance? Our 24/7 emergency claim support is always available

Emergency Hotline

+91-9876-543-210

24/7 Available

Email Support

claims@Riskkavach.in

Response within 2 hours

Live Chat

Online Chat

Instant response

Mobile App

Riskkavach App

File & track claims

Tips for Faster Claims

Follow these best practices to ensure quick and smooth claim processing

Report Immediately

Contact us within 48 hours of any incident for faster processing.

Complete Documentation

Submit all required documents in the first submission to avoid delays.

Take Photos

Document everything with clear photos and keep all receipts safe.

Keep Policy Handy

Always carry your policy documents and emergency contact numbers.

Stay in Touch

Respond promptly to any queries from our claims team.

Use Our App

Download our mobile app for easy claim submission and tracking.

Need Help with Your Claim?

Our dedicated claims team is here to assist you 24/7. Get support whenever you need it.